28 .

The importance of brand loyalty and customer engagement

An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America

12 . LATEST INTELLIGENCE :

Whitepapers from Dragos and Proofpoint

ANALYSIS

34 .

Freshworks : The customer and authenticity

14 . TECH TRENDS :

Government agencies can prevent cyberattacks through good cybersecurity hygiene and employee education

66 . BUSINESS INSIGHTS :

Having a successful customer experience strategy for 2022

70 . FINAL WORD :

The Green Claims Code : How brands can reward green consumers

18 . INFOGRAPHICS :

New research finds online channel to be major growth driver

20 . EDITOR ’ S QUESTION :

What is your message to marketing leaders as they plan activities for the coming year ?

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