INDUSTRY UNLOCKED
Martin Ruda , Group MD , TALL Group
print operations in the UK . The TALL group operates in Runcorn , Hinckley and Belfast and holds long term contracts with multiple banks , government departments , corporates large and small .
What is your company ’ s vision and goal ?
Our goal is to lead the market through service , innovation and value for all stakeholders . We want to see a £ 20 million turnover group in 2025 .
What kind of clients and markets do you serve ?
In the UK , we serve primarily BFSI customers and internationally we serve governments in emerging markets . Our clients are always businesses , institutions and governments , never individual customers . However , we never say never .
How do you ensure cheque fraud prevention and financial safety for your clients ?
We have patented security features on the face of cheques and automated verification prior to funds settlement .
We also have leading Edge data management and highly secure operational procedures . Extensive knowledge of our markets and the industry of ‘ payments ’, trusted partnerships with banks , intermediaries , technology specialists and sheer hard work allows us to be ahead of the curve with innovative developments , which deliver serious protection against fraud and return on investment .
How have you adapted to meet changing client requirements during the pandemic ?
When customers ask us for something we haven ’ t seen or done before , we start the conversation with ‘ yes ’ and then work out the answer .
We use cross-training to have more achieved by few people , ultimately using fewer resources – whether that is cash , equipment , time or energy .
We stand out from the crowd by being the benchmark for resilience and building recovery from within .
How do you equip your staff with skills and knowledge to successfully deal with business process outsourcing ?
We use R2R – ‘ Road to Recovery ’ – which is an internal communications and motivation campaign that we launched a couple of months ago to engage all staff , highlight individual and team success , acknowledge those going ‘ the extra mile ’ and report on the green shoots of recovery as they emerge .
Every month there is a celebratory lunch , pizza day or ice creams in the car park , we run a prize draw for tokens and are building up to a hamper raffle at Christmas . These simple actions get people talking , oil the wheels of communication and have created a more optimistic , forward-looking team .
Without the programme , this wouldn ’ t have been the case , coming out of the darkness of the pandemic . We are not a culture that just ‘ hopes for the best ’.
Additionally , we use training , focus on security , quality , right the first time every time . Our staff retain skills and knowledge and transfer them to the ‘ next generation ’.
We try hard to flush out the learnings from new projects taken on for customers . For example , we have just appointed a fully PRINCE 2 trained Group Head of Project Management to ensure our projects are documented , delivered on time and to budget .
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