While many companies have struggled throughout the pandemic , Hermes UK has seen tremendous growth , becoming five times bigger than it was 18 months ago . On page 44 , Martijn De Lange , CEO of Hermes UK , talks to us about guiding the business and ensuring customer experience is at its core . He tells us about the implementation of new technologies , with the ambitious ‘ Digital Futures ’ programme , and goes into depth about his role , leadership style and forward strategy .

Customer experience is a large focus for us this month , with our Editor ’ s Question discussing how businesses can foster customer engagement and brand loyalty . Three experts from Liferay , Appsflyer and AppDynamics give their advice from page 21 .

However , while the customer is important , so too is the employee . On page 25 , Matthew Gonnering , SVP and GM at Widen , an Acquia company , talks leadership styles and how to create a happy , productive workplace that meets the needs of each individual team member .

This month ’ s Industry Unlocked expands on this further as Francoise Woolley ,

Head of Mental Health and Wellbeing at Acas , offers her thoughts on mental health support in the office and how this can be improved .

The pandemic has changed our world beyond recognition , affecting the ways in which we live and work , and as we move forward , businesses are having to ‘ find their feet ’ again . Our second feature , from page 41 , reveals how businesses leaders globally responded to COVID-19 and what their priorities should be in a postpandemic world .

We also have a round-up of all the latest business news from across our regions , while our ‘ intelligent ’ brands sections look at the latest news in finance , marketing , HR solutions and employee engagement .

I hope you enjoy this issue and please do not hesitate to get in touch if you ’ d like to contribute to a future edition .

Catherine Darwen Editorial Assistant

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Rebecca Miles , Editor of Intelligent CXO , is currently on maternity leave . While she ’ s enjoying precious time with her new arrival , Catherine Darwen and Jess Abell , will be heading up Intelligent SME . tech and Intelligent CXO . They would be delighted to hear from you . You can email catherine @ lynchpinmedia . co . uk or jess @ lynchpinmedia . co . uk

Intelligent CXO is a Lynchpin Media publication for professionals with an interest in global CXO news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmediaco . uk www . intelligentcxo . com

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