28 .

Facing our future with confidence – defining Corporate Social Responsibility

An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America

12 . LATEST INTELLIGENCE :

Whitepapers from Micro Focus and Matrix42

ANALYSIS

34 .

Aosom sees business growth through ManoMano partnership

14 . TECH TRENDS :

Your business may not exist if you are not in the cloud

66 . FINAL WORD :

Investing in tomorrow by optimising today

18 . INFOGRAPHICS :

New study from IDC and Liferay analyses customer experience trends in the insurance industry

20 . EDITOR ’ S QUESTION :

How have customers ’ expectations changed within the last 18 months and how have you addressed this ?

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