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How will the HR function adapt , evolve and thrive ?
Rapid advancements in technology are transforming the HR function . Willis Towers Watson , a leading global advisory , broking and solutions company that helps clients around the world turn risk into a path for growth , explores how HR roles will be impacted by automation and technology , and how the function can upskill and reskill to drive transformation .
The HR operating model will evolve , undergoing reshaping and reskilling . Thanks to automation and digitalisation , new skills and talent will be required , which means some roles will be at risk , but new roles will also be created .
The roles across HR which will be impacted by technology include roles with a focus on transactional tasks which are highly susceptible to automation . to embrace technology to deliver strategic tasks and drive business transformation .
Technology will create space for strategic work with less time spent on routine / administrative tasks such as payroll and benefits administration , training co-ordination and onboarding .
This will free up time for future capability building , workforce planning , building relationships and complex problem solving .
Employers can address this by upskilling to deliver higher value work and by driving talent experiences .
Mid to senior roles will be changed by access to high quality data and these roles are encouraged
New specialist and cross-functional roles are appearing including HR Data Scientist , Employee Experience Specialist , Chief Learning Officer , Head of Talent Enablement , Chief Happiness Officer and Head of Work Reinvention and Reskilling .
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