LATEST INTELLIGENCE
WORLD QUALITY REPORT : 2020 – 21 TWELFTH EDITION
I
Introduction
Welcome to the 12th edition of the World Quality Report . It ’ s a source of great pride to us here at Capgemini to know that its publication has for many people become a calendar event – something to look forward to receiving , and to reading .
Our purpose in these pages is not only to assess the current climate of global quality assurance ( QA ), but also to provide you with best practices and expert recommendations on how you and your teams can keep on improving quality and test activities . organizations remain committed to the very principle of quality . That commitment is , if anything , higher than ever .
We also see continuity in specific trends . For instance , year on year , there is a general shift towards agile and DevOps development environments ; the use of test automation is growing , as for most organizations it is still not at the level required ; so , too , is interest in the use of smart tools and techniques ; and there is steady progress towards embedding QA practices in every part of the software development lifecyle .
PRESENTED BY
This year ’ s survey reconfirms that quality of IT remains a critical success factor . The most important aspect of this is the degree to which
It is reassuring that 69 % of the organizations interviewed in this survey feel they always or virtually always meet their quality goals . x
www . intelligentcxo . com
13